Frequently Asked Questions
What is your lead time for orders?
It depends on the order size and season. Typically, small orders ship within 7-15 days, while larger bulk orders may take around 30 days.
Why should we choose bamboo fiber products?
Our products are made from 100% bamboo fiber, making them biodegradable, healthy, and eco-friendly. They represent a sustainable future for the packaging and houseware industry.
What shipping methods are available?
Products can be shipped by sea, air, or express courier (EMS, UPS, DHL, TNT, FEDEX). Please confirm the best method with us before placing your order.
Do you accept customized OEM or ODM orders?
Yes, we provide full OEM and ODM services. We can customize products based on your specific samples or technical drawings.
What are your accepted payment terms and currencies?
We accept payments via T/T and L/C. Supported currencies include USD, EUR, and CNY to facilitate international transactions.
What delivery terms do you provide?
We offer various delivery terms including FOB, CFR, CIF, EXW, and Express Delivery to meet different logistics requirements.