Frequently Asked Questions
What is your lead time for orders?
Lead time varies by order size and season. Typically, it takes 7-15 days for small orders and approximately 30 days for large volume orders.
Why choose bamboo fiber products?
Our 100% bamboo fiber products are biodegradable, healthy, recyclable, and eco-friendly, aligning with global sustainability trends and the future of packaging.
What shipping methods are available?
Shipping options include sea, air, or express (EMS, UPS, DHL, TNT, FEDEX, etc). Please confirm the most suitable method with us before ordering.
Do you accept customized OEM/ODM orders?
Yes, we offer comprehensive OEM and ODM services. You can provide samples or technical drawings for customization to your exact specifications.
What payment and delivery terms are accepted?
Accepted Delivery Terms: FOB, CFR, CIF, EXW, Express Delivery. Accepted Payment Currency: USD, EUR, CNY. Accepted Payment Types: T/T, L/C.
What languages does your service team speak?
Our professional team can assist you fluently in English and Chinese to ensure smooth communication.
D-Strom Rack
