Do you accept custom orders for acrylic products?
Yes, we support custom sizes, colors, and shapes with a MOQ of 10 pieces. Please provide your design drawings (PDF/CAD/AI/CDR format) for a quick quote.
What's the lead time for custom orders?
Samples typically take 3-7 working days, while mass production takes 16-21 working days depending on the order quantity.
What certifications do your acrylic products have?
Our acrylic sheets are certified with CE, SGS, and RoHS. Test reports are available upon request for your quality assurance.
What if the products are damaged during shipping?
We provide reinforced packaging (bubble wrap + carton + wooden case). If damage occurs, provide photos/videos within 3 days of receipt for a replacement or refund.
What payment terms do you accept?
We accept T/T (30% deposit, 70% before shipment), L/C at sight, and PayPal for small sample orders.
Can I get a free sample?
Samples are free for some simple products, though customers are required to cover the international courier costs.
D-Strom Rack
